Return and Refund Policy
At Medical Warehouse Inc, we strive to provide our customers with the best possible products and services. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we offer a 30-day return policy to ensure your satisfaction.
Eligibility
To be eligible for a return, the product must be:
- Purchased from Medical Warehouse Inc
- Returned within 30 days of the purchase date
- Unused and in its original packaging
- In resalable condition
- non wound, ostomy and incontinence products
Procedure
To initiate a return, please follow these steps:
- Contact our customer service team at support@medicalwarehouse.ca to request a return authorization number (RMA).
- Pack the product in its original packaging along with all accessories and documentation.
- Clearly label the package with the RMA number provided by our customer service team.
- Ship the package to the address provided by our customer service team.
Refund
Once we receive and inspect the returned product, we will issue a refund to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.
Exceptions
The following products are not eligible for returns:
- Products that have been used or damaged
- Products that are not in their original packaging
- Products that were purchased more than 30 days ago
Contact Us
If you have any questions or concerns regarding our return policy, please contact our customer service team at [insert contact information]. We are always happy to assist you.
Tel: (780) 699-4726
E: support@medicalwarehouse.ca