Shipping policy

Shipping Rates and Delivery Times:

• Shipping fees to the USA will be 13.99 CAD on orders flat rate.
• Shipping fees to Canada will be 9.99 CAD on orders flat rate.
• Delivery times will vary depending on the destination and shipping method selected at checkout.
• Most orders are processed and shipped within 1-2 business days, and delivery times typically range from 3-7 business days.

Bulky items Shipping fees to the USA Only 

• Shipping fees: $65.00 CAD

Shipping Carriers:

• We use a variety of carriers to ship our products, including UPS, FedEx, and USPS.
• Customers will receive a tracking number via email once their order has been shipped.
• We are unable to accommodate requests for specific shipping carriers at this time.

International Shipping:

• We currently do not offer international shipping outside of the US and Canada.
• Customers are responsible for any customs, taxes, or duties that may be incurred upon delivery.

Shipping Restrictions:

• Some products may be restricted from shipping to certain locations due to regulatory or safety reasons.
• We reserve the right to cancel or modify any orders that violate shipping restrictions or policies.

Order Changes and Cancellations:

• Changes or cancellations to orders can be made by contacting our customer service team within 24 hours of placing the order.
• Once an order has been processed and shipped, we are unable to make changes or cancellations.

Shipping Damage or Loss:

• In the event that your order arrives damaged or is lost in transit, please contact our customer service team immediately.
• We will work with you to resolve the issue and may require additional information or documentation to process a claim.

Thank you for choosing our medical warehouse for your healthcare needs. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.